Key Takeaways
- Victoria’s toll road network is managed by two major operators: Linkt (CityLink) and ConnectEast (EastLink), responsible for toll collection and infrastructure maintenance.
- Toll costs vary based on distance traveled, vehicle type, and account options; users must pay to use these roads.
- Not paying tolls can lead to a recovery process that includes sending toll invoices, overdue notices, and potential infringement notices by Victoria Police.
- Toll operators may provide support for financial hardship situations, requiring documentation of circumstances like illness or unemployment.
- Individuals can contest infringement notices through payment plans, reviews, or legal channels and seek assistance from resources like Fines Victoria.
Victoria’s toll road network provides a convenient way to travel while supporting infrastructure maintenance. However, failing to pay tolls can lead to significant penalties. This guide explains how the toll system works, what happens when tolls are unpaid, and how to manage or contest toll fines. It also highlights resources to assist with toll-related disputes.
Toll Road Operators in Victoria
Two major operators manage Victoria’s toll roads:
These operators collect tolls, maintain road infrastructure, and enforce compliance under the EastLink Project Act 2004 and Melbourne City Link Act 1995.
Using Toll Roads: Obligations and Costs
Driving on toll roads requires payment, with costs depending on:
- Distance travelled.
- Vehicle type.
- Account or pass type.
Travel Options
- Passes for Casual Users:
- Passes can be purchased before or up to three days after using a toll road.
- Visit Linkt Pass Options or EastLink Pass Options for more information.
- Accounts for Regular Users:
- Tag Accounts: Use an electronic tag for automatic toll payments.
- Non-Tag Accounts: Use licence plate recognition for toll tracking.
Consequences of Non-Payment
If you use a toll road without a valid pass or account, the toll operator will initiate a recovery process:
- Toll Invoice: Sent to the registered vehicle owner, including the toll amount and administrative fees.
- Overdue Notice: Issued if the invoice is not paid, adding further fees.
- Infringement Notice: Non-payment may lead to an infringement notice issued by Victoria Police, with escalating penalties for continued non-compliance.
Options for Financial Hardship
If you face difficulty paying toll invoices, toll operators may offer support under their hardship policies.
Circumstances Eligible for Assistance:
- Illness, disability, or unemployment.
- Family violence or natural disasters.
- Drug or alcohol dependency.
How to Apply:
Submit evidence of financial hardship, including income details, expenses, and supporting documents.
- Visit Linkt Hardship Assistance.
- Visit EastLink Hardship Support.
Dealing with Infringement Notices
If you receive an infringement notice for unpaid tolls, you have several options:
- Pay the Fine: Follow the payment instructions provided on the notice.
- Request a Payment Plan: Apply for instalments through the issuing agency.
- Request a Review: If you believe the fine is unjust, apply for a review before the due date.
- Apply for a Work and Development Permit (WDP): Eligible individuals may address fines through community service, counselling, or educational programs.
- Challenge in Court: Dispute the fine in the Magistrates’ Court. Seek legal advice before pursuing this option.
Challenging Toll Fines
If you believe a toll fine is incorrect or unfair, contact the toll operator immediately. Operators can:
- Request that infringement notices be withdrawn.
- Offer assistance under their hardship policies.
For escalation, contact Fines Victoria for further guidance.
Resources for Contesting Fines:
Complaint Resolution
For unresolved disputes with toll operators:
Key Legislation
The toll system and fines are governed by:
Let Pentana Stanton Lawyers Assist You with Toll-Related Issues
Understanding and managing toll fines can be complex, particularly when fines escalate or enforcement actions loom. At Pentana Stanton Lawyers, our experienced legal team can assist with reviewing fines, negotiating payment options, or contesting unjust penalties.
Contact us today for professional legal advice tailored to your circumstances. Let us help you resolve toll-related issues efficiently and effectively.
