Melbourne Insurance Lawyers
Trusted Advocates for Your Insurance Disputes
Insurance disputes can be complex and stressful, especially when your claim is delayed, underpaid, or denied. At Pentana Stanton Lawyers, we specialise in helping Melbourne clients navigate insurance claims with confidence. Our experienced legal team is dedicated to protecting your rights, resolving disputes, and ensuring you receive the full benefits you’re entitled to under your policy.
Whether you’re dealing with property damage, business insurance issues, or other claim disputes, we’re here to provide expert guidance and strong advocacy every step of the way.
Why Choose Our Melbourne Insurance Lawyers?
Why Choose Our Melbourne Insurance Lawyers?
Navigating insurance disputes requires specialised expertise, strategic planning, and a firm commitment to securing the outcome you deserve. At Pentana Stanton Lawyers, we understand how stressful and overwhelming denied or delayed claims can be. With a client-focused approach, we work tirelessly to ensure you receive the full benefits outlined in your policy.
Our Melbourne-based insurance lawyers bring years of experience in resolving disputes across various types of insurance, including property damage, business policies, and liability claims. We carefully evaluate your situation, explain your rights and options, and develop a tailored strategy to achieve the best result.
From negotiating with insurers to pursuing litigation when necessary, we’re here to protect your interests every step of the way.
- Strategic Advocacy for Complex Claims
- Proven Expertise in Insurance Law
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Client-Centred
Representation
Your Dedicated Team for Expert Guidance and Strong Representation
Your Dedicated Team for
Expert Guidance & Strong Representation
1
Assess Your Policy and Claim with Precision
We begin by conducting a detailed review of your insurance policy and claim. Whether you’re dealing with a denied, delayed, or underpaid claim, our team ensures you understand the terms of your policy, your rights, and the best course of action. Empowering you with knowledge is the first step toward resolution.
2
Build a Tailored Strategy for Resolution
Every insurance dispute is unique, which is why we craft customised strategies to address your specific situation. From negotiating directly with insurers to preparing for litigation if necessary, our team works tirelessly to achieve the best possible outcome for your case.
3
Advocate for Your Rights with Determination
When dealing with insurance companies, you need strong advocates on your side. Our Melbourne-based lawyers are committed to protecting your interests, holding insurers accountable, and securing the full benefits you’re entitled to under your policy.
Dedicated to Protecting Your Rights and Policy Benefits
Strong Legal Support for Complex Insurance Disputes
Dealing with an insurance dispute can be a daunting and frustrating experience, especially when faced with denied claims, underpayments, or lengthy delays. At Pentana Stanton Lawyers, we are committed to providing clear guidance and robust legal representation to ensure your rights are upheld and you receive the benefits you deserve.
Whether it’s property damage, business interruption, or liability claims, our Melbourne-based insurance lawyers take the time to thoroughly assess your case. We explore all legal avenues to resolve disputes, negotiate with insurers, and, if needed, pursue litigation to achieve the best possible outcome.
Every policyholder has the right to fair treatment under their insurance policy. If you’re struggling to navigate a complex claim, our team is here to advocate for you at every step. From policy interpretation to court representation, we provide the expertise and support you need to move forward with confidence.
Get clarity on your rights, options, and legal pathways with expert answers to the questions that matter most.
Your Insurance Law Questions, Answered by Melbourne’s Experts
If your insurance claim is denied, the first step is to carefully review the insurer’s reason for denial. Often, the wording in policies can be complex, and denials may not be justified. Avoid making immediate decisions or agreeing to any terms without consulting a legal professional.
At Pentana Stanton Lawyers, we specialise in analysing claim denials and advising on the next steps to challenge the decision. Our team can negotiate with the insurer or escalate the matter to dispute resolution or court if necessary.
Insurance lawyers act as advocates for policyholders, cutting through complicated legal jargon and ensuring insurers fulfil their obligations.
Whether you’re dealing with delays, underpayment, or disputes, our team works to hold insurers accountable and achieve the best possible outcome for your claim.
Insurers are required by Australian law to handle claims within reasonable timeframes. If you’re experiencing significant delays, you may have grounds to escalate the matter.
Our lawyers can help push for prompt action or seek compensation for unreasonable delays, ensuring your case progresses without further setbacks.
What is a common law claim in the context of insurance disputes?
A common law claim involves seeking compensation through the legal system when an insurer has acted negligently or in bad faith. This can occur if an insurer unreasonably denies a valid claim or fails to fulfill its contractual obligations. Pursuing a common law claim allows policyholders to seek damages beyond the policy limits, addressing losses such as financial hardship or emotional distress caused by the insurer’s actions.
Are there time limits for filing an insurance dispute claim in Australia?
Yes, strict time limits, known as limitation periods, apply to filing insurance dispute claims in Australia. These periods vary depending on the type of insurance and the specific circumstances of the case. For instance, in some cases, you may need to file a dispute within six years from the date the cause of action arose. It’s crucial to act promptly and seek legal advice to ensure compliance with these timeframes, as failing to do so can bar you from pursuing your claim.
Can I challenge an insurer's decision if they classify my injury as minor to reduce my claim payout?
Yes, if you believe an insurer has incorrectly classified your injury as minor to minimize your claim payout, you can challenge this decision. Insurers are obligated to assess injuries accurately and fairly. Our legal team can help by obtaining independent medical assessments, reviewing the insurer’s evaluation process, and advocating on your behalf to ensure your injury is classified appropriately, securing the compensation you deserve.
What should I do if my insurer is unresponsive or delaying the processing of my claim?
If your insurer is unresponsive or causing unreasonable delays in processing your claim, it’s important to take action. Start by documenting all communication attempts and responses. Then, lodge a formal complaint through the insurer’s internal dispute resolution process. If the issue remains unresolved, you can escalate the matter to the Australian Financial Complaints Authority (AFCA), which provides free and independent dispute resolution services. Our lawyers can assist you throughout this process to ensure your claim is handled efficiently.
How does the duty of utmost good faith apply to insurance contracts?
In Australia, both insurers and policyholders are bound by a duty of utmost good faith, meaning both parties must act honestly and fairly towards each other. For insurers, this includes processing claims promptly, communicating clearly, and not engaging in unfair practices. If an insurer breaches this duty, policyholders may have grounds to challenge the insurer’s actions and seek remedies through legal channels.
Can I claim compensation for non-financial losses in an insurance dispute?
Yes, in certain circumstances, you can claim compensation for non-financial losses, such as pain and suffering or loss of enjoyment of life, especially in personal injury cases. The availability and extent of such compensation depend on the nature of the claim and the specific terms of your insurance policy. Our legal team can assess your situation and advise on the potential for claiming non-financial losses.
What role does the Australian Financial Complaints Authority (AFCA) play in insurance disputes?
The AFCA is an independent body that provides free dispute resolution services for consumers and small businesses with complaints about financial firms, including insurers. If you’re unable to resolve a dispute through the insurer’s internal processes, you can escalate the matter to the AFCA. They will investigate the complaint and work towards a fair resolution. Our lawyers can guide you through the AFCA process to strengthen your case.
How can I ensure that my insurance policy provides adequate coverage?
To ensure your insurance policy offers adequate coverage, it’s essential to thoroughly review the policy terms, conditions, and exclusions. Consider factors such as coverage limits, specific risks covered, and any endorsements or riders that may be necessary for your situation. Regularly updating your policy to reflect changes in your circumstances and consulting with an insurance lawyer can help you maintain appropriate coverage.
Jesse LaGreca – Principal Lawyer
Our Melbourne-based insurance lawyers are dedicated to protecting your rights and ensuring fair outcomes for your claims. From policy disputes to denied claims, we’ll guide you every step of the way to achieve the best result.
Testimonials
What our clients are saying
From the moment I contacted Pentana Stanton Lawyers, I was under significant stress and needed clarity about my case. Their prompt and professional response stood out immediately, especially compared to other firms I had reached out to.
Cheenam Mak is the lawyer you want by your side—he is not only incredibly sympathetic and honest but also an excellent communicator. His professionalism, dedication, and respect for his clients were evident throughout my experience.
Mak took the time to understand my unique situation, going above and beyond to reassure me and manage my expectations. His hard work and commitment to achieving the best possible outcome for my case made all the difference.
I feel incredibly fortunate to have had Cheenam Mak as my lawyer, as everything turned out perfectly. I cannot recommend him and Pentana Stanton Lawyers highly enough.
Mohannad Ahmed
Google Review
(03) 900 22 800
reception@pstanton.com.au
Serving Melbourne & Dandenong with Trusted Legal Advice
Expert Legal Assistance When You Need It Most
Melbourne Office
Level 3 & 5,
552 Lonsdale Street,
Melbourne VIC 3000
Dandenong Office
Suite 9 (Level 1),
50-54 Robinson St,
Dandenong VIC 3175
(03) 900 22 800
reception@pstanton.com.au